Payment Info

Q.

What credit cards do you accept for online orders?

A.

At the current time, we accept the following credit cards:

• Visa (credit or debit)
• MasterCard (credit or debit)
• American Express
• Discover

Q.

Can I pay by check?

A.

Yes, we accept business checks, money orders, and cashier checks, but we may ask you to mail us a check before we begin to process your work.

Q.

Can you bill me?

A.

We do offer open accounts for pre-approved local and regional businesses, as well as for government and educational institutions. If you would like details about how to open an account at our printing firm, please call us in advance of placing your order. We'd be happy to discuss the details and explain the payment options and terms available to you.

Q.

What information is needed for online credit card payments?

A.

We need the credit card number, the full cardholder's name as it appears on the card, the expiration date, and the security card code verification (CCV) on the back of the card. We'll also need billing information, including your name and you or your company's address as it appears on the credit card statement.

Q.

When will I be charged for my order?

A.

If you pay by credit card, we will process that charge at the time you place your order. If you pay by check, we may require you to send us that check before we begin work on your printing. For open accounts, we will bill you at the time your order is accepted at our firm.

Q.

Why does the billing address have to match the address on the credit card I use?

A.

In a word: security. This is the policy the credit card companies all use to protect you from unauthorized or fraudulent use of your credit card. The billing address must be the same as the address where your credit card company sends its statements for the credit card you are using. If you enter a different address on our billing information page, the credit card company (not us) will not authorize the charge. This is a security feature that is in place for your safety.

Q.

Is your printing firm's website secure for online payments?

A.

Absolutely. When you enter your credit card information on our website, it is encrypted and transmitted directly to our credit card processor's secure, PCI-compliant web server, where the payment is then processed. The processor's web server sends back data, letting us know if the charge was approved or denied. Your credit card information never touches our web servers and is not stored or associated in any way with your account information on our website.