Turnaround and Deadlines
When can I expect to receive my order?
Our turnaround times are affected by many variables. One of the most important things you can do to ensure your project is completed in a timely manner is to make sure that any artwork you submit is print-ready. If you have a firm deadline to meet, please include that date when you place the order. Our customer service team will confirm your deadline and ensure that we meet it whenever possible.
I'm on a deadline. Is it possible to expedite my order?
If your printing project has a 'firm deadline,' please call our customer service department as soon as possible. Normally, our schedule revolves around "one day per task." For example, we allow one day for printing, one day for folding, one day for drilling, etc. So, the number of tasks your project requires equals the number of days of turnaround we'll need.
We can, however, provide rush service, but we need to talk to you quickly to determine how we can best help. We also ask for your understanding that completing your job early means our other customers will have to wait longer for their orders, or our staff will have to work overtime to meet the deadline, so additional charges apply to any expedited orders.